Delivery & Returns Policy
APPLIES ONLY TO PURCHASES MADE FROM SARAMONIC ON THIS SITE*
*IF YOU PURCHASED YOUR SARAMONIC PRODUCT FROM A DEALER, PLEASE CONTACT THEM DIRECTLY TO INQUIRE ABOUT THEIR RETURN POLICY. WE DO NOT ACCEPT RETURNS OF PURCHASES MADE FROM OTHER SOURCES.
All delivery times quoted on the Website are estimates based on stock availability, normal processing and delivery times. Where a single order comprises of multiple items, MAC EU will endeavour to deliver all the items together, however where it may be necessary to deliver items from the same order separately the original single delivery charge will still apply.
Items ordered for delivery to The Republic of Ireland countries will be subject to ‘Delivered Duties Unpaid’ (DDU) also known as DAP (Duties At Place). The person receiving the order may have to pay import VAT and custom duties along with a handling fee in the country the item is delivered to
Goods ordered will be delivered to the address provided by You when the order was placed, unless arranged otherwise with MAC EU in writing prior to the goods being despatched.
Goods are usually delivered via a courier delivery service and require a signature to be provided upon delivery. If there is no one available at the delivery address to accept delivery of couriered goods, You will be notified of an alternative delivery date or location from where to collect the goods. MAC EU cannot accept responsibility for goods that are returned to the courier’s depot and remain uncollected.
Receipt of a signature for goods delivered to the address provided by You will constitute proof that the order has been delivered to, and received in satisfactory condition, by You.
Once an item is considered delivered as outlined above, responsibility for the item, risk of damage or loss will pass to You.
MAC EU is not liable for any loss or damage suffered by You through any unavoidable delay in delivery of goods. MAC EU is not liable for any damage which occurs to goods after a delivery has been made.
We are able to deliver goods to the following destinations, which will be subject to the following delivery charges:
Free shipping will only apply to goods being delivered in the UK mainland that cost over £100 more.
Returns and Refunds
Under the Consumer Rights Act 2015, if the goods are deemed to be faulty or not as described then You will be entitled to a repair, a replacement or a full refund from MAC EU.
In cases of goods that are faulty, damaged or wrongly supplied please contact MAC EU as soon as possible on +44 (0)1902 255500.
In the event of goods having to be returned due to being faulty or not as described then return shipping costs will be paid by MAC EU. If You pay for the return shipping then MAC EU will reimburse this cost upon You providing an invoice or receipt from the shipping company. You are advised to use an insured service, as MAC EU accepts no responsibility for goods damaged or lost in transit.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to transactions via this Website.
We hope you will be delighted with your purchase but should this not be the case you have the right to cancel the transaction provided the goods are returned to MAC EU within 14 days of you receiving them. For goods returned within this time MAC EU will provide a full refund within 14 days of receiving the returned goods.
Please note you will be responsible for the cost of returning the item and we ask that goods are returned in the original packaging undamaged.
If you have any queries on how to return an item or on an outstanding refund, or any other matter relating to a purchase please contact us at firstname.lastname@example.org